SMS Terms & Conditions

Program description

Metro Casino Events, LLC plans to offer a customer-initiated messaging channel for event-related inquiries. These terms apply when that service becomes available. When you text Metro Casino Events, you request and consent to receive replies related to that inquiry.

Messages may be generated automatically by an AI assistant. The assistant should identify itself as an AI assistant, and you may request human assistance at any time.

Messages you may receive

Messages may include:

• Responses to questions about Metro Casino Events services and available games.
• Event-planning and availability information.
• General pricing estimates or ranges.
• Links to quote-request forms or relevant website information.
• Callback, human-handoff, or escalation confirmations.
• Limited follow-ups related only to your original inquiry.

Consent and program limits

By initiating a text conversation with Metro Casino Events, you ask us to respond to that inquiry. This is not consent to unrelated marketing and does not create a recurring promotional subscription.

Metro Casino Events does not use this program for cold SMS messages, purchased contact lists, bulk promotional messaging, or unrelated marketing campaigns. Website quote-form users are not enrolled in SMS messaging merely by submitting the website form.

Follow-up limit

If you become inactive, Metro Casino Events may send a limited follow-up about your original inquiry. We will send no more than two follow-up messages related to that inquiry unless you resume the conversation. A reply, STOP request, human takeover, or escalation cancels all pending automated follow-ups.

Message frequency and charges

Message frequency varies based on your inquiry and conversation. Message and data rates may apply according to your mobile plan. Contact your wireless carrier with questions about your plan or charges.

Carrier availability and delivery

Wireless carriers are not responsible for delayed or undelivered messages. Service may not be available on every carrier, device, or location, and message delivery is not guaranteed.

How to opt out

Reply STOP to opt out of automated SMS messages. We may send one final confirmation that your opt-out request was processed. After that confirmation, no further automated SMS messages will be sent unless you reinitiate the conversation or re-subscribe through a compliant process.

How to get help

Reply HELP for assistance. You may also:

• Visit metrocasinoevents.com.
• Call 877-750-6387 to speak with a person.
• Email [email protected].

AI and human assistance

An AI assistant may respond automatically to event-related questions. AI-generated responses may be incomplete or mistaken and do not constitute a final quote, contract, or guarantee of availability. Ask for a human when you need personal assistance, a callback, confirmation, or help with a complex request.

Privacy

Our Privacy Policy explains how we collect, use, disclose, and retain information associated with website and SMS communications.

Changes to these terms

We may update these terms as the SMS service or applicable requirements change. The current version will be available at https://www.metrocasinoevents.com/sms-terms, and the “Last updated” date will identify the latest revision.

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